We would need all cancellations of orders sent to us in writing using our customer portal when notifying us that you would like to return an item we need you to confirm the following:
The item is 100% resale-able condition
The item has not been installed
Your order number
When you received the item
Tip - You also have the faculity to upload images in the customer portal, this helps us authorise your return faster
We will then send you a returns note for the goods, which needs to be included with the goods to help us identify them and process your refund once they have been returned to us.
Tip - Printing out and including a returns note with your goods speeds up how quickly we can process your refund
Once the goods are received back we will process a refund back onto your original payment method within 14 days.