Quick tips

Manufacturers have dedicated teams to help with installation
Your plumber/fitter is the best person to diagnose the problem
As we cannot attend your property pictures and videos help speed up resolution



If you are finding the item you purchased is not performing as expected our Aftersales team are here to help rectify the problem. Generally, items do not perform as expected for two main reasons, there is either a fault that has developed during manufacturing or there is an installation issue. With installation issues, they can appear as faults and it is not always immediately obvious that the issue has been caused by the installation. 


If your item is not performing we would always recommend plumber/fitter comes and assess the problem first as they will be able to identify the issue. When your plumber attends your property each manufacturer has a technical team that can troubleshoot the issue with them so that we can identify the problem and get it rectified efficiently. 


Manufacturers technical teams contact numbers:


Brand:
Website:
Contact Number:
Email Address:
Abacushttps://www.abacus-bathrooms.co.uk03458505040[email protected]
Adamsezhttps://adamsez.co.uk028 9081 7631[email protected]
Apollo Radiators https://apolloradiators.co.uk01452 311 712 [email protected]
April Productshttp://www.aprilproducts.co.uk01535 613830
AQATAhttps://www.aqata.co.uk01455 896500[email protected]
Aqualisahttps://www.aqualisa.co.uk01959 560010[email protected]
Bayswaterhttps://www.bayswaterbathrooms.co.uk01376 319870[email protected]
BC Designshttps://bcdesigns.co.uk01206 827100
Bettehttps://www.my-bette.com/en0844 800 0547[email protected]
Bisquehttps://www.bisque.co.uk01276 408401[email protected]
Bristanhttps://www.bristan.com/0330 026 6273[email protected]
Britton https://www.bathroombrands.com
[email protected]
Burlingtonhttps://www.bathroombrands.com
[email protected]
Carron 
(0)1324 638 407
Cistermiser


Cleargreen https://www.bathroombrands.com
[email protected]
Clearwaterhttps://www.bathroombrands.com
[email protected]
Crosswater https://www.crosswater.co.uk0345 873 8840[email protected]
Dornbrachthttps://www.dornbracht.com/gb02476717129[email protected]
Geberit https://www.geberit.co.uk/01926 516 800 (Option 2)[email protected]
Grohe https://www.grohe.co.uk/en_gb/0208 283 2840
hansgrohehttps://www.hansgrohe.co.uk/01372 472 077[email protected]
Ideal Standard https://www.idealstandard.co.uk0870 129 6085[email protected]
Imperial Bathrooms https://www.imperialbathroom.com/uk.html01922 743074
Impey https://www.impeyshowers.com01460256080[email protected]
Indahttps://www.inda.net/en-us/contacts

JIS Radiatorshttps://www.sussexrange.co.uk01825 722 988[email protected]
Joesph Joesphhttps://www.josephjoseph.com

Just Trays https://www.just-trays.co.uk0113 201 5090[email protected]
Kaldeweihttps://www.kaldewei.co.uk01480 498 053
Karndeanhttps://www.karndean.com/en-gb/floors

Keuco https://www.keuco.com/gb01442865220[email protected]
Kinedohttps://kinedo.co.uk020 8842 0033[email protected]
Kudos Showers https://www.kudosshowers.co.uk01539564040
Laufen https://www.laufen.com

Matkihttps://www.matki.co.uk01454 322888 [email protected]
Merehttps://www.merebathrooms.co.uk

Merlyn https://merlynshowering.com0808 101 1429[email protected]
Mira Showershttps://www.mirashowers.co.uk0800 001 4040[email protected]
Old London 


Pegler https://www.pegleryorkshire.co.uk0800 156 0050 [email protected]
Perring & RowePerring & Rowe01708526361[email protected]
Pressalithttps://pressalit.com/en-uk/0118 923 26 96[email protected]
RAKhttps://www.rakceramics.com/uk/en/01730 237 850
Ramsden & Mosely https://ramsdenandmosley.co.uk01484 648181[email protected]
Roca http://www.roca.com
http://www.uk.roca.com/where-to-find-us/customer-services/contact/technical-contact
Roman Showershttps://roman-showers.com01325 328 033[email protected]
Roper Rhodes https://www.roperrhodes.co.uk01225 303 900[email protected]
Royce Morgan http://www.roycemorgan.co.uk08451 161616[email protected] 
Salamander Pumps https://www.salamanderpumps.co.uk0191 516 2002
Saneux https://saneux.com0208 686 5100[email protected]
Saniflohttps://www.saniflo.co.uk020 8842 0033
SBH Radiators http://www.sbhradiators.co.uk/sbh/01476 572 202[email protected]
Schneiderhttps://www.wschneider.com/int/en/products/
[email protected]
ShowerWallhttps://www.showerwall.co.uk0845 604 7334
Smedbohttps://www.smedbo.co.uk0114 276 0707[email protected]
St James https://www.marflow.co.uk0121 358 1555[email protected]
Stuart Turner https://www.stuart-turner.co.uk01491 572 655[email protected]
Swadling https://www.swadlingbrassware.co.uk/contact/02392 255536[email protected]
Tavistockhttp://www.tavistock-bathrooms.co.uk01225 787 870[email protected]
Trojan https://trojan-baths.co.uk

Vadohttps://www.vado.com01934 745163[email protected]
Victoria & Albert https://vandabaths.com/en/europe/01952 221 100[email protected]
Villeroy & Bochhttps://www.villeroy-boch.co.uk/bathroom-and-wellness.html
https://www.villeroy-boch.co.uk/bathroom-and-wellness/service/contact/contact.html
VitrAhttps://www.vitra.co.uk01235 750990https://www.vitra.co.uk/contact-us/
Wedi https://www.wedi.de/en/
https://www.wedi.de/en/contact/contact-form
Zehnder https://www.zehnder.co.uk/service/contact01276 605800[email protected]