Quick tips

Manufacturers have dedicated teams to help with installation
Your plumber/fitter is the best person to diagnose the problem
As we cannot attend your property pictures and videos help speed up resolution



If you are finding the item you purchased is not performing as expected our Aftersales team are here to help rectify the problem. Generally, items do not perform as expected for two main reasons, there is either a fault that has developed during manufacturing or there is an installation issue. With installation issues, they can appear as faults and it is not always immediately obvious that the issue has been caused by the installation. 


If your item is not performing we would always recommend plumber/fitter comes and assess the problem first as they will be able to identify the issue. When your plumber attends your property each manufacturer has a technical team that can troubleshoot the issue with them so that we can identify the problem and get it rectified efficiently. 


Manufacturers technical teams contact numbers:


Brand:
Website:
Contact Number:
Email Address:
Abacushttps://www.abacus-bathrooms.co.uk03458505040sales@abacus-bathrooms.co.uk
Adamsezhttps://adamsez.co.uk028 9081 7631info@adamsez.com
Apollo Radiators https://apolloradiators.co.uk01452 311 712 info@apolloradiators.co.uk
April Productshttp://www.aprilproducts.co.uk01535 613830
AQATAhttps://www.aqata.co.uk01455 896500sales@aqata.co.uk
Aqualisahttps://www.aqualisa.co.uk01959 560010enquiries@aqualisa.co.uk
Bayswaterhttps://www.bayswaterbathrooms.co.uk01376 319870customerservices@bayswaterbathrooms.co.uk
BC Designshttps://bcdesigns.co.uk01206 827100
Bettehttps://www.my-bette.com/en0844 800 0547info@bette.co.uk
Bisquehttps://www.bisque.co.uk01276 408401radiator.technical@zehnder.co.uk
Bristanhttps://www.bristan.com/0330 026 6273enquire@bristan.com
Britton https://www.bathroombrands.com
info@bathroombrands.com
Burlingtonhttps://www.bathroombrands.com
info@bathroombrands.com
Carron 
(0)1324 638 407
Cistermiser


Cleargreen https://www.bathroombrands.com
info@bathroombrands.com
Clearwaterhttps://www.bathroombrands.com
info@bathroombrands.com
Crosswater https://www.crosswater.co.uk0345 873 8840sales@crosswater.co.uk
Dornbrachthttps://www.dornbracht.com/gb02476717129uk@dornbrachtgroup.com
Geberit https://www.geberit.co.uk/01926 516 800 (Option 2)technical@geberit.co.uk
Grohe https://www.grohe.co.uk/en_gb/0208 283 2840
hansgrohehttps://www.hansgrohe.co.uk/01372 472 077CustomerServices@hansgrohe.co.uk
Ideal Standard https://www.idealstandard.co.uk0870 129 6085customercare@idealstandard.com
Imperial Bathrooms https://www.imperialbathroom.com/uk.html01922 743074
Impey https://www.impeyshowers.com01460256080technical.support@impeyshowers.com
Indahttps://www.inda.net/en-us/contacts

JIS Radiatorshttps://www.sussexrange.co.uk01825 722 988info@jiseurope.co.uk
Joesph Joesphhttps://www.josephjoseph.com

Just Trays https://www.just-trays.co.uk0113 201 5090info@just-trays.co.uk
Kaldeweihttps://www.kaldewei.co.uk01480 498 053
Karndeanhttps://www.karndean.com/en-gb/floors

Keuco https://www.keuco.com/gb01442865220admin@keuco.co.uk
Kinedohttps://kinedo.co.uk020 8842 0033info@kinedo.co.uk
Kudos Showers https://www.kudosshowers.co.uk01539564040
Laufen https://www.laufen.com

Matkihttps://www.matki.co.uk01454 322888 technical.support@matki.co.uk
Merehttps://www.merebathrooms.co.uk

Merlyn https://merlynshowering.com0808 101 1429technical@merlyn.ie
Mira Showershttps://www.mirashowers.co.uk0800 001 4040askus@mirashowers.com
Old London 


Pegler https://www.pegleryorkshire.co.uk0800 156 0050 technical@aalberts-ips.com
Perring & RowePerring & Rowe01708526361customerservices@perrinandrowe.co.uk
Pressalithttps://pressalit.com/en-uk/0118 923 26 96uk@pressalit.com
RAKhttps://www.rakceramics.com/uk/en/01730 237 850
Ramsden & Mosely https://ramsdenandmosley.co.uk01484 648181info@ramsdenandmosley.co.uk
Roca http://www.roca.com
http://www.uk.roca.com/where-to-find-us/customer-services/contact/technical-contact
Roman Showershttps://roman-showers.com01325 328 033custserv@roman-showers.com
Roper Rhodes https://www.roperrhodes.co.uk01225 303 900info@roperrhodes.co.uk
Royce Morgan http://www.roycemorgan.co.uk08451 161616sales@roycemorgan.co.uk 
Salamander Pumps https://www.salamanderpumps.co.uk0191 516 2002
Saneux https://saneux.com0208 686 5100sales@saneux.com
Saniflohttps://www.saniflo.co.uk020 8842 0033
SBH Radiators http://www.sbhradiators.co.uk/sbh/01476 572 202sales@sbhradiators.co.uk
Schneiderhttps://www.wschneider.com/int/en/products/
info.ch@wschneider.com
ShowerWallhttps://www.showerwall.co.uk0845 604 7334
Smedbohttps://www.smedbo.co.uk0114 276 0707uksales@smedbo.com
St James https://www.marflow.co.uk0121 358 1555info@marflow.co.uk
Stuart Turner https://www.stuart-turner.co.uk01491 572 655info@stuart-turner.co.uk
Swadling https://www.swadlingbrassware.co.uk/contact/02392 255536techsupport@swadlingbrassware.co.uk
Tavistockhttp://www.tavistock-bathrooms.co.uk01225 787 870info@tavistock-bathrooms.co.uk
Trojan https://trojan-baths.co.uk

Vadohttps://www.vado.com01934 745163aftersales@vado.com
Victoria & Albert https://vandabaths.com/en/europe/01952 221 100info@vandabaths.com
Villeroy & Bochhttps://www.villeroy-boch.co.uk/bathroom-and-wellness.html
https://www.villeroy-boch.co.uk/bathroom-and-wellness/service/contact/contact.html
VitrAhttps://www.vitra.co.uk01235 750990https://www.vitra.co.uk/contact-us/
Wedi https://www.wedi.de/en/
https://www.wedi.de/en/contact/contact-form
Zehnder https://www.zehnder.co.uk/service/contact01276 605800orders@zehnder.co.uk