Quick tips
Manufacturers have dedicated teams to help with installation
Your plumber/fitter is the best person to diagnose the problem
As we cannot attend your property pictures and videos help speed up resolution
If you are finding the item you purchased is not performing as expected our Aftersales team are here to help rectify the problem. Generally, items do not perform as expected for two main reasons, there is either a fault that has developed during manufacturing or there is an installation issue. With installation issues, they can appear as faults and it is not always immediately obvious that the issue has been caused by the installation.
If your item is not performing we would always recommend plumber/fitter comes and assess the problem first as they will be able to identify the issue. When your plumber attends your property each manufacturer has a technical team that can troubleshoot the issue with them so that we can identify the problem and get it rectified efficiently.
Manufacturers technical teams contact numbers:
Brand: | Website: | Contact Number: | Email Address: |
Abacus | https://www.abacus-bathrooms.co.uk | 03458505040 | sales@abacus-bathrooms.co.uk |
Adamsez | https://adamsez.co.uk | 028 9081 7631 | info@adamsez.com |
Apollo Radiators | https://apolloradiators.co.uk | 01452 311 712 | info@apolloradiators.co.uk |
April Products | http://www.aprilproducts.co.uk | 01535 613830 | |
AQATA | https://www.aqata.co.uk | 01455 896500 | sales@aqata.co.uk |
Aqualisa | https://www.aqualisa.co.uk | 01959 560010 | enquiries@aqualisa.co.uk |
Bayswater | https://www.bayswaterbathrooms.co.uk | 01376 319870 | customerservices@bayswaterbathrooms.co.uk |
BC Designs | https://bcdesigns.co.uk | 01206 827100 | |
Bette | https://www.my-bette.com/en | 0844 800 0547 | info@bette.co.uk |
Bisque | https://www.bisque.co.uk | 01276 408401 | radiator.technical@zehnder.co.uk |
Bristan | https://www.bristan.com/ | 0330 026 6273 | enquire@bristan.com |
Britton | https://www.bathroombrands.com | info@bathroombrands.com | |
Burlington | https://www.bathroombrands.com | info@bathroombrands.com | |
Carron | (0)1324 638 407 | ||
Cistermiser | |||
Cleargreen | https://www.bathroombrands.com | info@bathroombrands.com | |
Clearwater | https://www.bathroombrands.com | info@bathroombrands.com | |
Crosswater | https://www.crosswater.co.uk | 0345 873 8840 | sales@crosswater.co.uk |
Dornbracht | https://www.dornbracht.com/gb | 02476717129 | uk@dornbrachtgroup.com |
Geberit | https://www.geberit.co.uk/ | 01926 516 800 (Option 2) | technical@geberit.co.uk |
Grohe | https://www.grohe.co.uk/en_gb/ | 0208 283 2840 | |
hansgrohe | https://www.hansgrohe.co.uk/ | 01372 472 077 | CustomerServices@hansgrohe.co.uk |
Ideal Standard | https://www.idealstandard.co.uk | 0870 129 6085 | customercare@idealstandard.com |
Imperial Bathrooms | https://www.imperialbathroom.com/uk.html | 01922 743074 | |
Impey | https://www.impeyshowers.com | 01460256080 | technical.support@impeyshowers.com |
Inda | https://www.inda.net/en-us/contacts | ||
JIS Radiators | https://www.sussexrange.co.uk | 01825 722 988 | info@jiseurope.co.uk |
Joesph Joesph | https://www.josephjoseph.com | ||
Just Trays | https://www.just-trays.co.uk | 0113 201 5090 | info@just-trays.co.uk |
Kaldewei | https://www.kaldewei.co.uk | 01480 498 053 | |
Karndean | https://www.karndean.com/en-gb/floors | ||
Keuco | https://www.keuco.com/gb | 01442865220 | admin@keuco.co.uk |
Kinedo | https://kinedo.co.uk | 020 8842 0033 | info@kinedo.co.uk |
Kudos Showers | https://www.kudosshowers.co.uk | 01539564040 | |
Laufen | https://www.laufen.com | ||
Matki | https://www.matki.co.uk | 01454 322888 | technical.support@matki.co.uk |
Mere | https://www.merebathrooms.co.uk | ||
Merlyn | https://merlynshowering.com | 0808 101 1429 | technical@merlyn.ie |
Mira Showers | https://www.mirashowers.co.uk | 0800 001 4040 | askus@mirashowers.com |
Old London | |||
Pegler | https://www.pegleryorkshire.co.uk | 0800 156 0050 | technical@aalberts-ips.com |
Perring & Rowe | Perring & Rowe | 01708526361 | customerservices@perrinandrowe.co.uk |
Pressalit | https://pressalit.com/en-uk/ | 0118 923 26 96 | uk@pressalit.com |
RAK | https://www.rakceramics.com/uk/en/ | 01730 237 850 | |
Ramsden & Mosely | https://ramsdenandmosley.co.uk | 01484 648181 | info@ramsdenandmosley.co.uk |
Roca | http://www.roca.com | http://www.uk.roca.com/where-to-find-us/customer-services/contact/technical-contact | |
Roman Showers | https://roman-showers.com | 01325 328 033 | custserv@roman-showers.com |
Roper Rhodes | https://www.roperrhodes.co.uk | 01225 303 900 | info@roperrhodes.co.uk |
Royce Morgan | http://www.roycemorgan.co.uk | 08451 161616 | sales@roycemorgan.co.uk |
Salamander Pumps | https://www.salamanderpumps.co.uk | 0191 516 2002 | |
Saneux | https://saneux.com | 0208 686 5100 | sales@saneux.com |
Saniflo | https://www.saniflo.co.uk | 020 8842 0033 | |
SBH Radiators | http://www.sbhradiators.co.uk/sbh/ | 01476 572 202 | sales@sbhradiators.co.uk |
Schneider | https://www.wschneider.com/int/en/products/ | info.ch@wschneider.com | |
ShowerWall | https://www.showerwall.co.uk | 0845 604 7334 | |
Smedbo | https://www.smedbo.co.uk | 0114 276 0707 | uksales@smedbo.com |
St James | https://www.marflow.co.uk | 0121 358 1555 | info@marflow.co.uk |
Stuart Turner | https://www.stuart-turner.co.uk | 01491 572 655 | info@stuart-turner.co.uk |
Swadling | https://www.swadlingbrassware.co.uk/contact/ | 02392 255536 | techsupport@swadlingbrassware.co.uk |
Tavistock | http://www.tavistock-bathrooms.co.uk | 01225 787 870 | info@tavistock-bathrooms.co.uk |
Trojan | https://trojan-baths.co.uk | ||
Vado | https://www.vado.com | 01934 745163 | aftersales@vado.com |
Victoria & Albert | https://vandabaths.com/en/europe/ | 01952 221 100 | info@vandabaths.com |
Villeroy & Boch | https://www.villeroy-boch.co.uk/bathroom-and-wellness.html | https://www.villeroy-boch.co.uk/bathroom-and-wellness/service/contact/contact.html | |
VitrA | https://www.vitra.co.uk | 01235 750990 | https://www.vitra.co.uk/contact-us/ |
Wedi | https://www.wedi.de/en/ | https://www.wedi.de/en/contact/contact-form | |
Zehnder | https://www.zehnder.co.uk/service/contact | 01276 605800 | orders@zehnder.co.uk |