We would always suggest inspecting and testing items before installation. If you find the item is faulty please report the issue to our aftersales team here. We would recommend not installing anything that you know to be faulty as we can sort the issue out before you proceed with the installation and by installing it you are accepting the condition of the item.
What if I find the item is faulty after installation?
1. Get your fitter/plumber to inspect the item and confirm the issue is not down to installation or maintenance
2. Speak to the manufacturer's technical team with your fitter to troubleshoot the problem (contact details here)
3. Take pictures and a video of the fault to help our teams resolve the issue
4. Report the issue to our aftersales team (here) and include images and the video
We will then work with the manufacturer to get this problem resolved for you.
Tip: By sending a video or detailed image of the problem we can greatly reduce the amount of time it takes to get this problem resolved for you