We would always recommend checking your goods thoroughly before installation and trying the following steps:
1. Get your fitter/plumber to inspect the item and confirm the issue is not down to installation or maintenance
2. Speak to the manufacturer's technical team with your fitter to troubleshoot the problem (contact details here)
3. Take pictures and a video of the fault to help our teams resolve the issue
4. Report the issue to our aftersales team (here) and include images and the video
We do not have a fitting service for the goods we sell. In most cases, your fitting team are on-site and are able to install the replacements as soon as they arrive. Some brands as part of their warranty also have teams that can fit but this is only a handful of the brands we deal with.