We would recommend checking your order as soon as you receive it, or if that is not possible as quickly as you reasonably can. 

If you believe you have received the incorrect item, we would recommend the following steps:

1. Check the product code on your box against your delivery note and your order confirmation

2. Check your order confirmation has the correct items on it

3. Take a picture of the goods you have received

4. Create a ticket for our aftercare team 

Our aftersales team will then arrange for the correct item and collect the incorrect item when we deliver the correct item at our cost.