Returning an item

Returns period
Quick points Items can be returned to us for a refund uptill 14 days after delivery Items can be opened and inspected to determin suitability We would re...
Tue, 28 Jul, 2020 at 2:42 PM
Telling us you want to return an item
We would need all cancellations of orders sent to us in writing using our customer portal when notifying us that you would like to return an item we need yo...
Tue, 28 Jul, 2020 at 2:41 PM
Sending an item back
Quick Tips We recommend using an insured courier Items may need additional packaging to get back safely You are free to send the items back by any met...
Tue, 28 Jul, 2020 at 2:53 PM
Returns Refund
When can I expect my refund? We typically refund returned items within 14 days of receiving the goods back. We aim to try and do this quicker where we c...
Tue, 28 Jul, 2020 at 3:04 PM
Returned items that are damaged in transit
When returned items are received by our warehouse they are accepted regardless of the condition because until we open the goods we do not know who they are ...
Tue, 28 Jul, 2020 at 3:14 PM
I would like to return an item outside the returns period?
If you have decided that an item/order that has been delivered is not suitable for you installation as long as this has been reported to us within 14 days o...
Fri, 31 Jul, 2020 at 4:53 PM