Faulty items

Faulty items
Quick tips Manufacturers have dedicated teams to help with installation Your plumber/fitter is the best person to diagnose the problem As we cannot atten...
Fri, 31 Jul, 2020 at 1:36 PM
Should I install a faulty item?
We would always suggest inspecting and testing items before installation. If you find the item is faulty please report the issue to our aftersales team here...
Fri, 31 Jul, 2020 at 12:57 PM
Do I need to send a faulty item back to you?
This depends on the fault and what the item is. With any faulty item we would advise you to follow these steps: 1. Get your fitter/plumber to inspect th...
Fri, 31 Jul, 2020 at 1:02 PM
Can you visit my property to check a fault?
As an online retailer, we do not have a technical team that is able to visit your property, it is not a service we are able to offer.  Some of the brand...
Fri, 31 Jul, 2020 at 1:08 PM
Is my faulty item covered by a warranty?
When purchasing online you are covered by both The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer R...
Fri, 31 Jul, 2020 at 3:00 PM
Who installs replacements?
We would always recommend checking your goods thoroughly before installation and trying the following steps: 1. Get your fitter/plumber to inspect the i...
Fri, 31 Jul, 2020 at 3:03 PM
Why do you need to speak to the manufacturer about my faulty item?
Your sales contract is with us and if your item is still within the warranty period or has yet to be installed we will service this issue for us. We do not ...
Fri, 31 Jul, 2020 at 4:37 PM